For non-health related advice on COVID-19 please visit the Scottish Government. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. NHS Boards will not investigate a complaint which has already been investigated by a GP practice. They are supported by seven special boards, which provide national services. 1 Complete our form. Involving stakeholders is considered key to ensuring our services are designed to deliver safe, effective, person-centred care and treatment. The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of our staff. After latest incident, Catholic education director says NHS has no right to interfere with the ‘moral code of Catholic schools’ NHS Greater Glasgow and Clyde has been critised for attempting to control what speakers Catholic schools invite. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb). What to include in a complaint You can make a complaint in writing, by phone, by email, in person or using an online complaints form. NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. If you remain dissatisfied with an NHS board or service provider after its complaints process has concluded, you can ask the SPSO to look at your complaint. For more information see the NHS Ayrshire and Arran Complaints Handling Procedure. If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour Find out more. If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). Guidance. Complain about a GP, pharmacy, dentist or hospital in Scotland, RenfrewshireHSCP.Complaints@ggc.scot.nhs.uk, PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk, PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk, PatientAffairs.Monklands@lanarkshire.scot.nhs.uk, PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk, Chat to an NHS operator in our Live Chat - opens a new window. The vast majority of our patients have a good experience. NHS Boards will not investigate a complaint which has already been investigated by a GP practice. Any data collected is anonymised. The national Health Board working to reduce health inequalities and improve population health in Scotland. Know where to get the right care in the right place this winter. Your Health Board. Please don't provide any personal information. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. Find out how you can get in touch with different areas of NHS National Services Scotland. You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] We use cookies on this website which are essential for it to work. Learn more about NHS Forth Valley complaints procedure. Learn more about NHS Golden Jubilee National Hospital complaints procedure. Find out more. Please see the link for further information about how to make a suggestion or complaint. Please note postal mail will only be opened on a weekly basis for the foreseeable future, therefore please complete our online form. Feedback and complaints. Feedback and complaints Providing feedback; Patient rights; Frequently asked questions; Independent feedback services ; Contact Patient Relations; NHS Fife Annual Complaint Reports; We aim to provide the highest quality services possible by delivering safe, effective and person-centred care. Private Dental Services. Description. The SPSO is independent from the NHS and Scottish Government. Those who are responsible for looking after your health will do whatever they can to make sure you are given the best possible treatment. West of Scotland health board complains about chastity school speaker . Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 For more general information about making a complaint about the NHS in Scotland read the factsheet or leaflet. Tel: 0141 300 1100 Fax: 0141 300 1170 Email: phs.HealthProtectionEnquiries@phs.scot. Public Health Scotland Public Health Scotland is Scotland’s lead national agency for improving and protecting the health and wellbeing of all of Scotland’s people. We also use non-essential cookies to help us improve our websites, which you can opt out of in … Scottish Government guidance for all those appointed under statute to be members of the boards of public bodies in Scotland. Private Dental Services. HIS lead the scrutiny and public assurance of health services in Scotland. We aim to resolve your complaint within five working days. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. What to include in a complaint You can make a complaint in writing, by phone, by email, in person or using an online complaints form. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. Your cookie settings have been saved. Accessibility links. To contact the Chief Executive direct: If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services. mygov.scot is the place for people in Scotland to access public services that are easy to find and simple to use. Find out about how we're run, our values and our performance. The Health Board can act as ‘honest broker’ to facilitate communication between you and the practitioner but has no responsibility to investigate complaints. Thanks for taking to time to offer your feedback on our VisitScotland.org website. The NHS Constitution sets out your rights as a patient, and explains the … data collected is anonymised. Learn more about NHS Borders complaints procedure. Our Health Heroes awards is a UK-wide campaign dedicated to celebrating, recognising and saying ‘thank-you’ to the thousands of unsung heroes who work in the NHS, social care sector, private healthcare and specialist healthcare services throughout the UK. If you have a … To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. See comments and complaints on the main Public Health Scotland website. Learn more about NHS Western Isles complaints procedure. Learn more about NHS Orkney complaints procedure. (). But occasionally things can go wrong. Sometimes this time limit will not apply. By telling us about your care, you help us to give you the best care possible, provide a better service, and put people at the heart of it. Concerns about primary care providers can be raised with the local health board, but the board must then decide if it would be more appropriate for the primary care provider to consider the complaint. To give feedback or make a complaint you can: speak to a member of staff - this can be the best way to give feedback and resolve issues quickly contact your NHS Board by phone, email or online. For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. Special NHS Boards. This includes complaints about the NHS in Scotland. The NHS board must tell you how to do this when they send you the final decision. You can make your complaint in person, by phone, by e-mail or in writing. There are also 31 integration authorities which provide health and social care at a local level. Return to top. Scottish Government guidance for all those appointed under statute to be members of the boards of public bodies in Scotland. Tell us your experience of our services, have your say, and more. The data presented includes response times, issues raised and outcomes. For example if it's a complaint about your doctor, you could complain to the surgery. 20 day investigation stage: this will apply to complaints that have not been resolved at the early resolution stage or identified as complex. Find public health research, evidence, evaluations and resources. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. National Health Service Scotland Complaints Handling Procedure Foreword [This is a suggested foreword for endorsement by your Board’s Chief Executive, Practice partner/owner or other senior person in your organisation. Any data collected is anonymised. Learn more about NHS State Hospital complaints procedure. We also use non-essential cookies to help us improve our websites. Click on the left hand navigation to find local information relating to your NHS Board. The COVID-19 pandemic was first confirmed to have spread to Scotland on 1 March 2020 with the positive COVID-19 test of a male Tayside resident who had recently travelled between Scotland and northern Italy. The NHS board must tell you how to do this when they send you the final decision. Care should be decided and delivered with the input of you and your family. Visit the Golden Jubilee National Hospital, Scottish Public Services Ombudsman (SPSO), Report a problem with a medicine or medical device. Documents. For assistance with this or for further information or advice on how to complain about these services, contact: To leave feedback or make a complaint about an NHS Highland service, contact: To leave feedback or make a complaint about acute service, contact: For complaints about services in Hairmyres Hospital. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour Learn more about NHS Ayrshire & Arran's complaints procedure. It reviews complaints about most organisations providing public services in Scotland. Mental health services complaints. It also details how to complain and how we use your feedback to identify what we need to do to improve. We have a two-stage complaints procedure. These include NHS Education for Scotland (NES) and Healthcare Improvement Scotland (HIS). For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. National Health Service Scotland Complaints Handling Procedure Foreword [This is a suggested foreword for endorsement by your Board’s Chief Executive, Practice partner/owner or other senior person in your organisation. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). Learn more about NHS Highland complaints procedure. The service is free, independent and confidential. Some complaints can be resolved through mediation. feedback on how we can improve this service. If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice. You can also give your feedback by sharing your experience on the Care Opinion website. The SPSO is the final stage for complaints about public services in Scotland. Learn more about NHS Lanarkshire complaints procedure. ‘On-the-spot’ apology, explanation, or other action to resolve the complaint quickly, in five working days or less, unless there are exceptional circumstances. Complaints regarding GPs, Dentists, Chemists or Opticians: If your complaint is about any of the above services you should complain to the practice directly. NHS 24 - Scotland's national telehealth and telecare organisation. The SPSO cannot normally look at complaints: You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] We also use non-essential cookies to help us improve our websites, which you can opt out of in … All NHS bodies (including every GP practice) must adopt both the new CHP and the ‘Public-Facing Document’. We're one of Scotland's 7 special health boards. 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