You might be able to get help or an exemption from paying your council tax. Delete or change parts marked with an *. Homeless or worried about becoming homeless during the pandemic? Allocation of social housing in Swansea. Contact your local food bank if you need help with food. If you are on benefits, make sure you are getting everything you are entitled to. This could be in the same building. Includes advice … If, after an online viewing, you remain interested in a property it is usually a good idea to visit the property in person before you sign a contract. If staying at home puts you or your family at risk of abuse from someone else in the household, you should get help. Some court cases were put on hold between March and August 2020. Even though you have a roof over your head you are still classed as homeless and your local council should be able to help you. They might not be able to get the problem fixed during the usual timescales but shouldn’t delay repairs unreasonably. Benefits. Lots of young people are struggling because they have lost their jobs or their income has dropped because of the pandemic. Police can still come to your home. With unlawful evictions on the rise in Wales since the Covid-19 pandemic hit, this course seeks to provide you with information and practical guidance on recognising unlawful evictions and harassment and how these issues can be dealt with by tenants in the private rented sector. See the current Welsh Government advice and FAQs. Advice and assistance continues to be available through our Freephone Shelter Cymru Live service on 08000 495 495 open 9.30am - 4.00pm … 17 April: … Worried about paying your mortgage? Do this in an email or text and keep a copy so that you can show this to the court if asked. Self Isolation payment You can call the Samaritans for free on 116 123, their lines are always open and you can talk to them about anything. If possible, ask for a suitable alternative self-contained space until you are fully recovered. This includes where : You can find more information about the help you can get paying your council tax here. Shelter Cymru is Wales’ people and homes charity. Universal credit can include a claim for help with your housing costs, including rent payments. From physical and mental health, to the ability to work and learn from home, the pandemic has exposed far reaching inequalities and a lack of investment in homes. From 18 March 2020, Shelter Cymru is closed to all face to face advice surgeries and sessions until further notice. They might be sympathetic and agree to late rent or a rent reduction for a temporary period. Other household bills and essential expenses. Use this sample wording to put together a letter, text or email to your landlord or agent. Police will still come to your home. Find out more about leaving a tenancy early here. Homes for all Cymru make the case for good homes to be central to the national recovery plan. Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. Yes. Due to the current COVID-19 situation, we have had to make changes to the way we provide our services. Shelter Cymru, Swansea. So if your organisation has people working from home or in settings where social distancing is necessary, this could be an opportunity to invest in their skills and knowledge. Your landlord can only start court action once your notice period ends. Notices from before 29 September 2020 could still be valid depending on the type of tenancy you have, the notice you received and when you were given it. Find contact details for your local council here. Help with paying your council tax and other bills, © Copyright - www.sheltercymru.org.uk 2017. Shelter Cymru operate numerous advice centres and surgeries across Wales. Try to continue to pay your rent if you can or, if you can’t, contact your landlord to try and agree a repayment arrangement. You or a trusted adult should call 999 and ask for an ambulance, even during the coronavirus outbreak. They have had some support from Shelter Cymru, which says Covid-19 has exposed "huge inequalities". Take a look at our step-by-step guide to making a homelessness application. Read about access to your rented home for repairs here. If you are getting universal credit or housing benefit you might be able to apply for a discretionary housing payment to help with your housing costs. Most claims for universal credit are made online. Coronavirus (COVID-19) Housing: coronavirus; Renting a home: coronavirus; Eviction during the coronavirus pandemic; Guidance. Many local councils in Wales are working to provide accommodation and support during the coronavirus pandemic to people who are sleeping rough. If you are not feeling safe at home, you must get help. You can move home but you must try to do as much of the process online as possible and follow current Welsh Government guidance. If you are in immediate danger, call 999. If you are feeling anxious or stressed during this difficult time there are helplines that can support you. To find out what to do if you think you have symptoms, please visit Coronavirus symptom checker.Or visit our encyclopaedia page, which has general information and includes a BSL video.. Food banks provide food parcels to people in need. Press alt + / to open this menu. Covid-19 and Housing – where are we now? If your situation has changed because of the pandemic you may now qualify for some help paying your council tax. Last updated: 22 December 2020. If you have any information to add to this map, please e-mail: cymorthcymunedol@gwynedd.llyw.cymru . Maybe you were on a zero hours contract and / or your employer’s business has closed. NHS 111 Wales HealthWellbeingAndSupport - Shelter Cymru. What if I received a notice from my landlord before the 29 September 2020? If you do not have anywhere to live you should contact your local council or your support worker as soon as you can. If you have received a notice you should stay in your home. This means that every time you visit this website you will need to enable or disable cookies again. Accessibility Help . If you disable this cookie, we will not be able to save your preferences. COVID-19 and conflict – a deadly combination The pandemic has deepened acute food insecurity in countries already under intense strain, leaving millions of children at risk of famine Read the story. Lockdown measures do not stop you from leaving the house to get help. Click here to see if you can. If you cannot safely talk out loud or make noise you can use The Silent Solution system. Your landlord must give … There are also charities and even apps that can help with managing anxiety: Coronavirus and mental health (Young Mind). you can’t work because you’re sick or self isolating, everyone in your home is a full time university or college student, everyone in your home is under the age of 18, or. If you are struggling to pay your rent there might be some financial help available. This website uses cookies so that we can provide you with the best user experience possible. I don't feel safe in my home, what help can I get? If you are worried about your gas or electricity bills, contact your supplier as soon as you can. Things you will need for this course: A quiet space; A pen and paper for making notes; Speakers or earphones to hear the presentation; Accompanying notes ; What we will cover: Coronavirus Act 2020; Worried about paying your rent? If you are not getting benefits you might be able to claim universal credit which can include help towards paying your rent. If you are feeling anxious or stressed during this difficult time there are helplines that can support you. If you are struggling to pay, see our advice above. Our statement on coronavirus - Shelter Cymru Our statement on coronavirus 16/03/2019 We know a lot of tenants are worried about how they will be able to pay their rent during the coronavirus pandemic. Find out more here. Find out more about the scheme here and to make an application, click here. To read our full advice about dealing with rent arrears, click here. Many people are worried about coronavirus and how it could affect their housing. For up to date Welsh Government guidance on self-isolating in shared accommodation, click here. If the council say that they cannot see you face-to-face they should still be able to take an application from you over the phone. You could get support including: For more advice and help about paying energy and water bills have a look at the National Energy Action (NEA) Warm and Safe Homes scheme. If your landlord started court proceedings before 3 August 2020 but has not yet obtained a possession order they will need to send a notice to you and to the court to re-start the case. There groups can help in a many different ways including help with shopping, meals on wheels, delivering medicines or just a friendly telephone conversation. This means that even if your landlord has obtained a possession order from the court, bailiffs will not currently be able to evict you from your home. Shelter Cymru yw’r elusen yng Nghymru ar gyfer pobl a chartrefi. If you are shielding and/or at higher risk from coronavirus due to health reasons, you should discuss the move with your GP first. Use the entitledto benefits calculator to see what you can claim. Mortgage lenders are allowing borrowers to apply for a ‘payment holiday’ of up to 6 months during the pandemic. For more information on student support go to gov.wales. Beat. We welcome any additional steps by the Welsh Government to reduce the risk of private tenants becoming homeless. Facebook. If you are worried about getting in to debt during this time Shelter Cymru provides free, independent, confidential, specialist debt advice across Wales. What to do if you are worried about being evicted and if you are being threatened with eviction. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. The police raided the shelter because the commission had received a complaint from a resident of the home, a press released issued by Ms Maliwal's office said. Find out more about what else you can claim on the entitledto website. The deadline for applying for a payment holiday has been extended to the 31 March 2021. It does not matter if your landlord wants to evict you because of coronavirus – they must still follow the same steps. We’re currently taking a high number of calls from people who are worried about losing their jobs, their homes, and keeping their families safe during the Coronavirus outbreak. Read our advice on how to deal with mortgage arrears. Your landlord can still try and increase your rent during the coronavirus outbreak but they must use the right procedure to do so. Jun 2020. Things you will need for this course: A quiet space; A pen and paper for making notes; Speakers or earphones to hear the presentation; Accompanying notes; What we will cover: Coronavirus Act 2020 ; Worried about paying your rent? Link. Find out more about the self-isolation payment here. Call Childline on 0800 1111 or call 999 if you are in immediate danger. Guidance and advice is changing quickly. It is likely to be an illegal eviction if your landlord: Most tenants are currently entitled to 6 months’ notice before their landlord can apply for a court order. Click here for more details. have tested positive for coronavirus and/or, been told to self isolate by the NHS Track & Trace system, makes you leave without the right notice or a court order, feel unwell and think you may have coronavirus, due to leave prison or hospital but have no where safe to go. Shelter Cymru yw’r elusen yng Nghymru ar gyfer pobl a chartrefi. This website uses cookies to provide you with the best browsing experience. Common concerns include struggles to pay rent or mortgage, eviction worries, getting repairs done in a rented home, having a safe or suitable place to stay and self-isolating in shared accommodation. You should report repairs by phone, email or online. Tell your landlord or agent if you are self-isolating or have symptoms of coronavirus. The Senedd Research coronavirus page has lots of help and information for people living in Wales, including information on health and social care and education. If you need to collect your belongings from a tenancy that you have already moved out of, take a look at this Welsh Government, If you have a tenancy agreement, then your landlord cannot just ask you to leave, they must follow. You should then press 55 – your call will be transferred to the local police as an emergency. You may be able to get an Emergency Assistance Payment from the Discretionary Assistance Fund (DAF) to help cover essential expenses as a last resort. We have a dedicated coronavirus housing advice page for help with paying bills and... Jump to. your pay goes down because of the COVID-19 outbreak. We are committed to keeping you and our advisers safe throughout the coronavirus pandemic and we … You can also look at the Welsh Government information leaflet for rough sleepers. UC can include a claim for help with your housing costs, including rent payments. If a viewing does go ahead they must follow the Welsh Goverment guidance. The Welsh Government said it would keep its own six-month notice period, due to expire in September, "under review". We have set out below some sample wording you could use to send to your landlord or agent in a letter, email or text. Negotiating a reduction in your rent because of coronavirus - Shelter Cymru If you are having problems paying your rent because of coronavirus, you must tell your landlord as soon as you can. You still need to pay your rent if you can, otherwise you could be evicted. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. These steps still apply during the coronavirus pandemic. Article. Unlawful eviction and harassment can have serious negative consequences for families and individuals. Further guidance for tenants and landlords is available on the Gas Safe Register website. CORONAVIRUS UPDATE Emergency laws have been introduced in Wales to protect tenants from eviction for a temporary period. Your local council will still be able to help you. See our pages on harassment and illegal eviction and contact your local council, Rent Smart Wales or the police. Click anywhere in the white box to make changes. They may be sympathetic to your request to leave if they understand your reasons. You currently do not have to go to the Jobcentre or any medical assessments in relation to your claim. Chat to one of our advisers using our instant messaging service, Call our expert housing helpline on 08000 495 495, This page was last updated on: January 11, 2021. For example, mortgage payment protection insurance or through your current account. To find out more about applying for benefits during the coronavirus pandemic click here. Any move should be delayed. During this period you do not have to make any payments to your mortgage but be aware that your monthly payment will go up after the holiday ends. This report offers a deep dive into … If you disable this cookie, we will not be able to save your preferences. There is still lots of help and support available – we’ve given the details of national organisations that can help you below. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. If you are struggling to pay, get in touch with your landlord as soon as you can and look at our advice to find out what help you can get sorting out your money. You will still be responsible for paying your rent if you don’t. Click on the topics below to help work out what it means for you. Make sure you tell your landlord about the affect that coronavirus has had on you and your family. Universal credit If you are working age and on a … Continuing methods of contact . Home / Course / Covid-19 and Housing – where are we now? Visit our Get Advice page, call our free helpline or use our webchat. If your landlord does not serve a notice before the 29 January 2021, the eviction proceedings will be automatically stopped. Your benefit will usually increase if you report an income drop promptly. Visit our advice pages on domestic abuse for more information. If your landlord tries to evict you or is harassing you or your family, get advice urgently. If you need to collect your belongings from a tenancy that you have already moved out of, take a look at this Welsh Government guidance first. Since the national lockdown in March 2020 there have been regular changes in the housing world in adjusting to the “new normal.” This course aims to equip you with an update to housing and homelessness following in recent months and what the changes mean on a day to day practical … Other benefits Please give £10 today and help us to continue to support as many people as we can during this difficult time. Covid-19 and Housing – where are we now? Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. Your landlord or agent can only arrange a physical viewing of your home with your agreement. Coronavirus - Shelter Cymru Many people are worried about coronavirus and how it could affect their housing. For example if you’re facing eviction for antisocial behaviour. Contact the housing department at your local council as soon as you can and ask to make a, If you are not sure which council you fall under, you can. Shelter Cymru is Wales’ people and homes charity. You might be able to come to an agreement or negotiate a reduction in your rent. Eviction during the coronavirus pandemic. Worried about paying your mortgage? You could offer to show the property to new tenants through a virtual viewing on your phone. The council should help you make a homelessness application and, if you are sleeping rough, or at risk of finding yourself on the street, they should give you emergency accommodation. A map of where help is avaiable. It should not be regarded or relied upon as a complete or authoritative statement of the law. Coronavirus housing … If you are working age and on a low income you might be able to apply for universal credit. Visit our dedicated page Coronavirus : advice for young people. you are a care leaver under the age of 25. The hearing might be dealt with by video or audio link. If you are of working age you might be able to apply for universal credit (UC). If you are having problems paying your rent because of coronavirus, you must tell your landlord as soon as you can. This page was last updated on: January 11, 2021. India reported nearly 55,000 new coronavirus cases on Sunday and Japan recorded more than 1,500 for a second day, while Florida was braced for a tropical storm that threatened to hamper efforts to combat the disease. There are some exceptions, including cases of anti-social behaviour, trespass or domestic violence. Shelter Cymru yw’r elusen yng Nghymru ar gyfer pobl a chartrefi. Young people in Wales have had to make big changes to their lives because of coronavirus. Find out more about what help you may be able to get. A computer glitch has seen 11,000 coronavirus cases missed off the official count in Wales last week. If you need more advice or help with money matters have a read of our money advice pages or visit the Money Advice Service coronavirus support page. Don’t delay in making your claim. Text HOME to 70480* to give £10 or click here to make a single or regular donation. You can only end a fixed term tenancy early if your tenancy agreement has a break clause or you negotiate an early end to the agreement with your landlord. When you call 999, an operator will ask which emergency service you need. You normally have to allow your landlord access to carry out repairs but you can ask your landlord to postpone any repairs which are not urgent. The Discretionary Assistance Fund provides urgent grants to people in Wales as a last resort. You can only end a fixed term tenancy early if your tenancy agreement has a break clause or you negotiate an early end to the agreement with your landlord. Rydym yn ymddiheuro na fedrwn ddarparu’r wybodaeth yma yn Gymraeg, ond os hoffech siarad ag ymgynghorydd yn Gymraeg yna cysylltwch ar 08000 495 495. Find out more on the Trussell Trust website. It is illegal for your landlord to evict you without following the proper steps. Part of: Renting a home: coronavirus; First published: 15 May 2020. If you feel that you are being abused and need to talk to someone, there are organisations open – use our search tool below. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. 23 May: Welsh Government works with Shelter Cymru to develop digital campaign on Housing Advice during COVID-19 to assist those seeking advice related to different housing issues. 0808 801 0711 (youthline) 0808 801 0811 (studentline) beateatingdisorders.co.uk Under 18s helpline, webchat and online support groups for people with eating problems, such as anorexia and bulimia. NOTE: For general information about COVID-19 visit Welsh Government.For information on the vaccine and its rollout visit Public Health Wales. What you need to know about a COVID-19 vaccine Answers to the most common questions about coronavirus vaccine development Read the story. If you rent a room in a shared house or house in multiple occupation (HMO), your landlord or agent can arrange viewings of empty rooms but must follow the Welsh Government guidance. If you are sofa surfing it might be hard for you to keep to the rules about social distancing and staying indoors. Emergency laws have been introduced in Wales to protect tenants from eviction for a temporary period. The current law in Wales is that you should stay at home, work from home if you can and self-isolate if you or anyone in your household has symptoms of coronavirus. If you are unable to talk, hold the line until you hear the message “you are through to the police”. If your income has dropped and you are worried about paying your mortgage, speak to your lender as soon as possible. Click here for more details. Lenders can start court proceedings to repossess mortgaged properties during the pandemic but, even if a possession order is made against you, lenders should not repossess your home until after the 31 January 2021. Get advice straight away if you receive any letters from the court. Check and save your message before you send it. For more information on eviction if you are a tenant, see our pages on eviction : court action. For example, if you have had to move urgently because you or a family member was sick or needed support. Covid-19 and housing – where are we now? Convenient online courses Shelter Cymru’s training courses and resources are accessible online at any time, from anywhere. If you are losing income because you: you might be able to apply for a £500 self-isolation payment. It should not be regarded or relied upon as a complete or authoritative statement of the law. This includes those delivered from the offices of other organisations as well as those delivered from its own offices. Find out more about leaving a tenancy early here. You can find out more about illegal evictions here. It is illegal for your  landlord to make you leave without giving you the right amount of notice or getting a court order. Call the Live Fear Free helpline on 0808 80 10 800 (free and confidential) or visit Welsh Women’s Aid advice page on Safety and Self-Care Advice for Survivors in Isolation. Clear Fear is a free app to help recognise, manage and reduce your anxiety and fear. For more information on eviction if you have a mortgage, see our pages on mortgage repossession. If you want to leave your tenancy early because of coronavirus, you must make sure you end your tenancy correctly. Some universities have set up crowdfunding pages to raise money for students who need financial help during the pandemic. This could include : If you rent your home from a private landlord and : you might be able to apply for a Tenancy Saver Loan. © Copyright - www.sheltercymru.org.uk 2017, Safety and Self-Care Advice for Survivors in Isolation, are in rent arrears because of coronavirus, not already receiving housing benefit or universal credit housing costs, a temporary break in your bills or debt arrangements. It is okay to feel frightened and worried. If you are struggling financially because of coronavirus you might be able to get help with your bills and other essential items. 6.1K likes. Use our Support Near You tool to find services and organisations who can help you now. For more support with money, have a look at the Money Advice Service coronavirus support page. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. 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